An Update From Us – October 2020
We have now re-scheduled all our trips due to depart up until the end of 2020. A big thank you to all our customers who have chosen to re-book their trips. By doing so you have not only helped us, but all our local partners and many of the local people and communities in through Russia, Mongolia and China who depend on tourism.
As things stand, we will be reviewing all our tours due to depart from January onward at 70 days before travel. We will contact each customer at that point to discuss the different options.
We are a relatively small, but very well established family run company that has been going for over 12 years. As many of you will know we also operate The China Travel Company and The Latin America Travel Company.
We would like to reassure all our customers that we are financially secure. We offer the gold standard of consumer protection through our ATOL license, ABTA membership and additional IPP insurance. This means all monies paid to us are 100% protected.
Many of you are now starting to contact us about your 2021 and 2022 travel plans, and we are ourselves looking forward to riding the rails across Russia as soon as we can!
Book With a Tour Operator You Can Trust
Since the borders began to close in March 2020 we have been hard at work firstly assisting customers that were currently traveling to return home safely, and then to re-schedule all of our upcoming departures.
This has been a challenging time for the travel industry, but many operators and airlines have not been following the law on refunds. We have always put our customers first and we were delighted to receive this review as an appreciation of our personal service.
“Want to thank The Trans-Siberian Travel Company for their amazing client service. We have been planning a holiday of a lifetime with our children on the train when COVID19 hit. Not only had they spent a lot of time with us at the end of last year helping us plan every detail for us to travel as a party of 5 with children included but when the situation worsened and the train was cancelled they dealt with our deposit queries with-in a matter of a couple of days. We will absolutely rebook as still an experience we want to have and we will rebook with them, their knowledge and professionalism have impressed us. Thankyou.”
The Taylors, London.
COVID-19 Protocols in place for 2021 trips
Your safety on our trips is paramount so we have put the following measures into place to do all we can to ensure this:
★ Hand sanitiser will be provided on arrival at each destination for your personal use.
★ Guide and drivers are to wear masks both as per local rules but also if the client wishes them to do so even if local rules don’t require the wearing of masks.
★ Vehicle interiors to be throughly cleaned between different groups of clients.
★ Accommodation adheres to Covid measures with an emphasis on thorough cleaning and making sure distancing measures are followed.
★ Local suppliers have agreed procedures in place in case of illness.
★ Our guides and drivers are either regularly tested or will have been vaccinated against Covid 19.
★ All our suppliers have passed the World Travel and Tourism Council (WTTC) “Safe Travels” certification.
Flexibility with Booking Conditions
We’d like to emphasize that our approach to the coronavirus situation from the beginning has been to give our customers as much flexibility as possible.
As a smaller, independent company, we will always work with all our customers to find the best solution. We’d like to reassure you that should there be any future outbreaks or any other factors that prevent you from traveling, you will always be able to change or cancel your booking.
Updated Flexible New Booking Conditions!
Book your 2021 trip with us now with nothing to pay until the end of January 2021! Terms and conditions apply – contact us for more details.
Start Planning Your Trip
Perhaps we can’t travel at the moment but that does not stop us dreaming! Start planning your trip using the links below or Contact Us for help with getting your Trans-Siberian itinerary off the ground.